Fwd: Not showing DD Channels.

---------- Forwarded message ----------
From: "Mahesh Pratap Singh Yogi M. P. Singh" <myogimpsingh@gmail.com>
Date: Fri, 18 May 2012 00:12:27 +0530
Subject: Re: Not showing DD Channels.
To: Digitaltv@in.airtel.com

Hon'ble Sir. With due respect be informed that I have sent three
e-mails. Now this is fourth e-mail to you Hon'ble Sir. You have only
made an effort to make available, improper without taking perusal of
grievance, reply which is against the well established principle of an
institution. You articulated through mobile phone that mechanic will
reach on 16 may on 11:05 AM , ALSO said 16 may at 1 PM but
unfortunately both the promises, proved false. Next time assured our
team would update your status but when? You have accepted prime
channels of DD could not be shown due to dereliction of staff of
company but when matter is known from top to bottom, then could not be
rdressed. This is your obligatory duty to broadcast/telecast the DD
Channels, of the company authorities. This is my humble request to
you Hon'ble Sir to follow the norms setup by prasar Bharti and provide
excellent services to consumers. Please redress my grievance at the
earliest. For this your applicant shall ever pray you Hon'ble Sir.
Yours sincerely. Yogi M. P. Singh

On 5/17/12, Digitaltv@in.airtel.com <Digitaltv@in.airtel.com> wrote:
> Dear Customer,
>
> Ref: Email dated 16/05/2012, regarding the satellite migration concern of
> your airtel digital TV connection customer ID 3001958488.
>
> We understand that the delay in responding to your email and the satellite
> migration must have caused you a lot of inconvenience.
>
> As per your complaint dated 16/05/2012, we would like to inform you that
> as per our telephonic conversation with you on mobile number 9752263019,
> your complaint for satellite migration has been registered with the
> Service Complaint number 18809934. You may quote this number for all
> further correspondence. Our team would be updating you on the status of
> your complaint as soon as possible.
>
> We hope that this response has addressed your query suitably.
>
> Please do write in for further assistance.
>
> Warm Regards
>
> Deepika Dhundara,
> Customer Care Executive
> Bharti airtel Limited.
>
> Know more about airtel digital TV
>
> ? Kindly note that our email ID has changed from digitalTV@airtel.in
> to digitalTV@in.airtel.com. We
> would request you to kindly use the new email ID for all your
> future correspondence as the old email ID will not be operational post
> 31-Mar-2012.
> ? Please keep your set top box switched on/standby mode for 30
> minutes while recharging, changing of package/ top up and booking a movie
> for seamless viewing of services.
> ? Registered telephone number/Address updation takes 24 hrs in
> system/website.
> ? You can know your customer ID through the menu option available on
> airtel digital TV.
> ? In case you get error code 6 after recharging your account, please
> sms HR to 54325/8800054325** from registered mobile number and ensure that
> your set top box is on for the next 30mins.
>
> Note: In future to get information about any Airtel digital TV channels or
> top ups SMS GET<Channel Name> to 54325 from any mobile number*.
> To add top up SMS ADD <Top up name> to 54325 from your registered mobile
> number* or ADD < Top up Name><Customer ID> to 54325 from any mobile
> number*.
> To know your Balance, customer ID and validity SMS BAL to 54325 from your
> registered mobile number* or SMS BAL <Customer ID> to 54325 from any
> mobile number.
> Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers
> need to send the request to 8800054325.
> *Charges applicable as per the operator
>
> To recharge your account visit us www.airtel.in/digitaltv.
> To order latest Bollywood,Hollywood and Regional movies SMS START to 54325
> from your registered mobile number*.
>
>
> DISCLAIMER AND CONFIDENTIALITY NOTE:
> i) The information contained in this e-mail message is intended only for
> the confidential use of the recipient(s) named above. This message is
> privileged and confidential. If the reader of this message is not the
> intended recipient or an agent responsible for delivering it to the
> intended recipient, you are hereby notified that you have received this
> document in error and that any review, dissemination, distribution, or
> copying of this message is strictly prohibited. If you have received this
> communication in error, please notify us immediately by e-mail, and delete
> the original message.
>
> ii) The sender confirms that Bharti Telemedia Ltd. shall not be
> responsible if this email message is used for any indecent, unsolicited or
> illegal purposes, which are in violation of any existing laws and the same
> shall solely be the responsibility of the sender and that Bharti Telemedia
> Ltd. shall at all times be indemnified of any civil and/ or criminal
> liabilities or consequences thereof
>
>
>
>
> From: <myogimpsingh@gmail.com>
> To: <Digitaltv@in.airtel.com>
> Date: 05/16/2012 03:24 PM
> Subject: Re: Not showing DD Channels.
>
>
>
> Hon'ble Sir. With due respect be apprised with the fact that some had
> assured mechanic will reach to restore the unavailable service at 11:05 AM
> but promise could not be fulfilled and another customer care assured that
> mechanic will reach to restore unavailable services at 1 PM but couldn't
> keep his promise. Now it is 3:15 PM and still there is no signal of your
> mechanic. Why so poor services are being provided by your company and why
> your company is adopting lackdaisical approaches in broadcasting DD
> Channels. Whether you people(company) don't love our own country. This is
> my humble request that you may not insult your credible customer by making
> false promises. Please take steps otherwise I will make complaint of your
> company to appropriate authority. Yours sincerely. Yogi M. P. Singh
>
> * Original message *
> From:
> Digitaltv@in.airtel.com
> Sent:
> 20:57:37
> 15-May-2012
> To:
> myogimpsingh@gmail.com
> Subject:
> Re: Not showing DD Channels.
>
> Dear Yogi Singh,
> Ref: Email dated 15/05/2012, regarding satellite
> migration of your airtel digital TV connection customer ID 3001958488.
> We understand that the delay in responding
> to your email regarding satellite migration must have caused you a lot
> of inconvenience.
> Your request for satellite migration has
> been registered with the Service Request number 18750544. You may quote
> this number for all further correspondence. Our team would be updating
> you on the status of your request as soon as possible.
> We hope that this response has addressed
> your query suitably.
> Please do write in for further assistance.
> Warm Regards
> Ashwini Kumar,
> Customer Care Executive
> Bharti airtel Limited.
>
> Know more about airtel digital TV
> ? Kindly
> note that our email ID has changed from digitalTV@airtel.into
> digitalTV@in.airtel.com.
> We would request you to kindly use the new email ID for all your future
> correspondence as the old email ID will not be operational post
> 31-Mar-2012.
> ? Please
> keep your set top box switched on/standby mode for 30 minutes while
> recharging,
> changing of package/ top up and booking a movie for seamless viewing of
> services.
> ? Registered
> telephone number/Address updation takes 24 hrs in system/website.
> ? You
> can know your customer ID through the menu option available on airtel
> digital
> TV.
> ? In
> case you get error code 6 after recharging your account, please sms HR
> to 54325/8800054325 from registered mobile number and ensure that
> your set top box is on for the next 30mins.
> Note: In future to get information about
> any Airtel digital TV channels or top ups SMS GET<Channel Name>
> to 54325 from any mobile number*.To add top up SMS ADD <Top up name> to
> 54325 from your registered
> mobile number* or ADD < Top up Name><Customer ID> to 54325
> from any mobile number*.To know your Balance, customer ID and validity SMS
> BAL to 54325 from your
> registered mobile number* or SMS BAL <Customer ID> to 54325 from
> any mobile number.Now MTNL & BSNL can also use the 54325 services.
> MTNL/BSNL subscribers
> need to send the request to 8800054325. *Charges applicable as per the
> operatorTo recharge your account visit us www.airtel.in/digitaltv.To order
> latest Bollywood,Hollywood and Regional movies SMS START to 54325
> from your registered mobile number*. DISCLAIMER AND CONFIDENTIALITY NOTE:
> i) The information contained in this e-mail message is intended only for
> the confidential use of the recipient(s) named above. This message is
> privileged
> and confidential. If the reader of this message is not the intended
> recipient
> or an agent responsible for delivering it to the intended recipient, you
> are hereby notified that you have received this document in error and that
> any review, dissemination, distribution, or copying of this message is
> strictly prohibited. If you have received this communication in error,
> please notify us immediately by e-mail, and delete the original message.
> ii) The sender confirms that Bharti Telemedia Ltd. shall not be
> responsible
> if this email message is used for any indecent, unsolicited or illegal
> purposes, which are in violation of any existing laws and the same shall
> solely be the responsibility of the sender and that Bharti Telemedia Ltd.
> shall at all times be indemnified of any civil and/ or criminal
> liabilities
> or consequences thereof
> From:
> <myogimpsingh@gmail.com>
> To:
> <Digitaltv@in.airtel.com>
> Date:
> 05/15/2012 11:06 AM
> Subject:
> Re: Not showing
> DD Channels.
> Hon'ble Sir. Please take the perusal of following
> submissions. 1-It is submitted before the Hon'ble Sir
> that you have sent me six computer generated auto e-mails.
> 2-It is submitted before the Hon'ble
> Sir that if you are trying to locate me then visit.
> www.yogimpsinghblogspot.comor search on google, Yogi M. P. Singh
> 3-It is submitted before the Hon'ble Sir that
> you have not redressed the affore said grievance as required in accordance
> with the law.4-It is submitted before the Hon'ble Sir that a message was
> sent on registered
> mobile containing content "Request No. 18706997, for channel shifted
> to sat 2 code-981. For query 7389490011. Still awaiting redressal.
> 5-It is submitted before the Hon'ble
> Sir that you have informed me soory for inconvenience, we reform the
> services
> soon. Unfortunately still no aforesaid grievance was properly redressed
> in transparent way. This is my humble request to you Hon'ble Sir
> for good quality public delivery services, you may redress the grievance
> in time bound manner and explicitely. Yours sincerely. Yogi M. P.
> Singh * Original message
> *From:Digitaltv@in.airtel.comSent:20:00:4414-May-2012To:myogimpsingh@gmail.comSubject:Re:
>
> Not showing DD Channels.Dear Customer,Thank you for writing to us at
> airtel DTH Services.We have received your email and we shall revert to you
> at the earliest.Kindly note that our email ID has changed from
> digitalTV@airtel.in todigitalTV@in.airtel.com. We would request you to
> kindly use the new emailID for all your future correspondence as the old
> email ID will not beoperational post 31-Mar-2012Please note that this is a
> computer generated auto response.Warm Regards,Airtel Customer
> Carewww.airtel.inThis e-mail and any files transmitted with it are for the
> sole use of the
> intended recipient(s) and may contain confidential and privileged
> information.
> If you are not the intended recipient, please contact the sender by reply
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> review, use, disclosure,dissemination, forwarding, printing or copying
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> prohibited and may be unlawful. The recipient acknowledges that Bharti
> Airtel Limited or its subsidiaries
> and associated companies(collectively "Bharti Airtel Limited"),are
> unable to exercise control or ensure or guarantee the integrity of/overthe
> contents of the information contained in e-mail transmissions and further
> acknowledges that any views expressed in this message are those of the
> individual sender and no binding nature of the message shall be implied
> or assumed unless the sender does so expressly with due authority of
> Bharti
> Airtel Limited. Before opening any attachments please check them for
> viruses
> and defects.
> This e-mail and any files transmitted with it are for the sole use of the
> intended recipient(s) and may contain confidential and privileged
> information. If you are not the intended recipient, please contact the
> sender by reply e-mail and destroy all copies and the original message.
> Any unauthorized review, use, disclosure,dissemination, forwarding,
> printing or copying of this email or any action taken in reliance on this
> e-mail is strictly prohibited and may be unlawful.
> The recipient acknowledges that Bharti Airtel Limited or its subsidiaries
> and associated companies(collectively "Bharti Airtel Limited"),are unable
> to exercise control or ensure or guarantee the integrity of/overthe
> contents of the information contained in e-mail transmissions and further
> acknowledges that any views expressed in this message are those of the
> individual sender and no binding nature of the message shall be implied or
> assumed unless the sender does so expressly with due authority of Bharti
> Airtel Limited. Before opening any attachments please check them for
> viruses and defects.
>
>
>
> This e-mail and any files transmitted with it are for the sole use of the
> intended recipient(s) and may contain confidential and privileged
> information. If you are not the intended recipient, please contact the
> sender by reply e-mail and destroy all copies and the original message. Any
> unauthorized review, use, disclosure,dissemination, forwarding, printing or
> copying of this email or any action taken in reliance on this e-mail is
> strictly prohibited and may be unlawful.
> The recipient acknowledges that Bharti Airtel Limited or its subsidiaries
> and associated companies(collectively "Bharti Airtel Limited"),are unable to
> exercise control or ensure or guarantee the integrity of/overthe contents of
> the information contained in e-mail transmissions and further acknowledges
> that any views expressed in this message are those of the individual sender
> and no binding nature of the message shall be implied or assumed unless the
> sender does so expressly with due authority of Bharti Airtel Limited. Before
> opening any attachments please check them for viruses and defects.
>
>